At Blue Moon Clothing, we want you to love your purchase. If you are not completely satisfied, please review our refund and cancellation terms below:
1. Order Cancellation
- Orders can be cancelled within 12 hours of placement by contacting us at 📧 bluemoonclothing374@gmail.com.
- Once an order has been processed or shipped, it cannot be cancelled.
2. Refund Eligibility
- Refunds are applicable only if:
- You received a defective or damaged product.
- You received the wrong item.
- Your order was cancelled before shipping.
- Refunds will not be issued for items damaged due to misuse or normal wear and tear.
3. Returns & Exchanges
- Products can be returned or exchanged within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Certain items (e.g., sale or clearance products) may not be eligible for return or exchange.
4. Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Depending on your bank, it may take additional time for the refund to reflect in your account.
5. Non-Refundable Items
- Gift cards, discount vouchers, and final-sale items are non-refundable.
6. Shipping Costs
- Return shipping costs are the customer’s responsibility unless the product is defective or the wrong item was sent.
7. Contact Us
For cancellation, return, or refund requests, please email us at:
📧 bluemoonclothing374@gmail.com